If, after the cancellation period has expired, you are unable to work due to illness or, for example, a double appointment, it is possible to arrange a replacement for your shift. If you have found a replacement, please let the shift manager and client know in a timely manner.
Please consider the following points when arranging a replacement:
- The replacement must be 18+ and is required to bring proof of identity.
- The replacement must be representative and comply with the dress code.
- Do his job well. The replacement works on your behalf, so if he does not work properly, your rating will be negatively affected.
- As a flex worker responsible for going through the checkout. So communicate the hours worked well.
- You are responsible for arranging payment among yourselves. The earnings of the shift worked will be deposited into your account. Keep this in mind to avoid misunderstandings!
The replacement does not need to have a VAT ID, as he works under your name and therefore VAT ID. Is your replacement very enthusiastic about the work? Recommend him to officially start as a freelancer and get started through Hollandworx!
Please note: There are clients for whom arranging replacement is not possible. For example, you sometimes have to take a driving test before a shift as a delivery person. Do you want to know for which clients you are not allowed to arrange a replacement? Please contact our support department.
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