First check whether a general fault is known.
If you experience problems with the app, you can contact us and send your question to [email protected] . Make sure you clearly describe what you are encountering, so that we can best help you. Adding a screenshot or video would help us enormously!
Things we definitely want to know:
- What do you see on the screen?
- What steps have you already taken to solve the problem?
- Is there an error message? If so, which error message?
- Is the app up to date?
- Have you restarted your phone and app yet?